Other articles about my Apple career:
My first 12 years at Apple, I held three different jobs that were just amazing. Mail edges out the other two, but it’s very a very close contest.
My position on the Mail team was really two jobs in one:
- Be an on-call support person for all of software engineering as well as important people in other organizations. I was the public face of Mail and also monitored the “help” mailing list (this article)
- Serve as the lone quality assurance engineer that was fully dedicated to Mail. This included managing incoming bug reports, analyzing, root causing, and prioritizing them (this article)
I’ll cover the support part of the job here. The reason for needing this was a mandate that everyone in … READ THE REST