Other articles about my Apple career:
My first 12 years at Apple, I held three different jobs that were just amazing. Mail edges out the other two, but it’s very a very close contest.
My position on the Mail team was really four jobs in one:
- Be an on-call support person for all of software engineering as well as important people in other organizations. I was the public face of Mail and also monitored the “help” mailing list.
- Serve as the lone quality assurance engineer that was fully dedicated to Mail.
- Manage the incoming bug reports, analyze and root cause them, and prioritize them.
- Extra credit was for doing some software engineering around Applescript support, email importing, and how email accounts were created.
I’ll cover the support part of the job here. … READ THE REST