While working in three different organizations that rapidly scaled by at least 10 times the number of employees, scalability became a huge problem each time.
I formed many ideas over the years about how things could have been done better. Everything I’ve listed here has a focus on improving productivity so that having more people doesn’t have to mean growing inefficiency. I feel that they could be taken one at a time, but in some cases there is a lot of cross-dependency. They are not in any particular order of importance.
It’s easy to say you need more documentation. And in certain areas there is a lot of it, but people aren’t happy with it. Much of it is disorganized, hard to find, hard to search, poorly written, orphaned, out of date, or only understandable to the author. Just like with customer-facing documentation, internal documentation needs curation.
It … READ THE REST